The April 13th Transition: Why a Phone Call Isn’t Enough for DME Claims
If you are a pharmacy or DME provider, your workflow is about to experience a significant shift. On April 13, 2026, CMS is officially updating the Required Face-to-Face Encounter and Written Order Prior to Delivery List . This isn't just a minor update; it adds 83 high-volume items—including stationary and portable oxygen systems like E0424 and E1390 —to the list of products that require a Face-to-Face Encounter and a Written Order Prior to Delivery. If you deliver these items after the April deadline based on a simple phoned-in script from a doctor, your claim will face an automatic system-wide denial. Under these new rules, the treating physician must have a documented face-to-face visit with the patient within the six months prior to writing the order. This encounter must be recorded in the medical notes, specifically detailing the medical necessity for the equipment. Furthermore, you must have the Standard Written Order physically in your possession before the equipment leaves...